TERMS AND CONDITIONS
Purchase procedure and conclusion of the sale
1. Purchase order
L’Utente può acquistare tutti i prodotti messi in vendita all’interno del Sito, illustrati e descritti nelle rispettive schede informative.
The publication of the Products on the Site constitutes an invitation to the User to formulate a contractual purchase proposal and implies full knowledge and full acceptance of these General Conditions.
The Purchase Order is considered to have been made upon confirmation of payment.
We inform you that during the shipping phase the Seller carries out a further check of both the quality and the actual availability of the order and therefore reserves the possibility of canceling the order or part of it in the event that any lack of conformity of the Products ordered is found, or in the event that said Products are no longer available. In such cases, the Seller will refund the amount paid by the Consumer within 48/72 hours.
The Seller reserves the right not to accept the Order or to suspend it in the cases provided for in these General Conditions, such as in the event that the quantity of goods ordered is unusual and suspicious of any incorrect behavior on the part of the buyer.
The conclusion of the sales contract will take place only when the purchase proposal receives the order confirmation from the Seller.
The prices are indicated in each product sheet at the time of the order and must be considered per unit of product, unless otherwise indicated.
Any other additional expense, such as shipping costs, packaging and the like, as well as taxes and any other ancillary expenses will be promptly reported during the order and counted separately, in addition to the price of the product itself, highlighting the cost last total of the sale.
For a delivery in the European Union, the prices are indicated including VAT, calculated according to the Italian rate applicable on the day of the order. No other customs duty or VAT will be payable for a delivery within the European Union, except in cases where it is expressly provided for by law.
In case of delivery outside the European Union, it is the User’s responsibility to pay customs duties, or any other taxes relating to the importation of the products in the country where the delivery will be made. Any formalities in this regard will be the sole responsibility of the User, unless otherwise indicated. In any case, the User is solely responsible for verifying the possibilities of importing the products ordered with regard to the law of the territory of the country of delivery.
The Seller reserves the right to evaluate any quantitative limits on the purchase of products and therefore to suspend the order in the event that the number of products ordered is unjustifiably high: in this case, the User will be promptly contacted for the related information.
5.Modalità di pagamento
The User must pay the price of the requested products, taxes and ancillary costs according to the methods provided on the Site.
The payment methods generally available on the Site are the following:
a) Credit Cards and Prepaid Cards: it is possible to make purchases using credit cards and prepaid cards, compatibly with what is indicated on the Site and compatibly with the accepted payment circuits;
b) Bank transfer: to be made using the instructions proposed on the site.
6. Failure to pay
In no case is anticipated delivery of the Products with respect to the payment of the total amount due.
7. Order fulfillment and product delivery
The fulfillment of the Order will be carried out in the terms indicated on the Site and specified in the order by the Seller.
The geographical area of delivery of the Products corresponds to the geographical area of coverage of the offer, also taking into account the import rules of the individual countries: any, but not exhaustive, unavailability of delivery will be visible on the Site (in any case the Seller does not assume responsibility for any impossibility of imports).
Without prejudice to the above, the Products will be delivered to the address indicated by the User when ordering: any failure to deliver the product due to incorrect or omitted delivery information will not be the responsibility of the Seller. Delivery is to the street level and will be made from Monday to Friday, during normal office hours, excluding national holidays, unless otherwise indicated.
In case of absence of the User or of the different recipient indicated at the time of delivery, the Products must be collected at the address and in the manner indicated by the courier.
In case of failure to collect within the aforementioned deadline, the products will be returned to the Seller, who will contact the User to schedule a second delivery attempt or agree on further measures. Unless otherwise specified, any delivery attempt starting from the second will be charged to the User.
If anomalies determined during transport (damage, breakage, etc.) are found on the delivered products, the User must check the contents of the package and promptly report any anomalies as described in the courier’s delivery note and notify the Seller no later than the term of 24 hours from receipt of the goods, providing the Seller with photographic documentation suitable to prove said anomalies. Failure to comply with the provisions referred to in this paragraph precludes the replacement of damaged products by the Seller.
8.Right of withdrawal
Users who act as European Consumers enjoy by law the right to withdraw from contracts concluded online (distance contracts) within the period of time normally 14 days, for any reason and without the need for justification.
Users who do not meet these requirements do not enjoy the rights described in this section.
To exercise the right of withdrawal, the User must send the Owner an unequivocal communication of their intention to withdraw from the contract. In order to comply with the period within which the right must be exercised, the User must send the declaration of withdrawal before the withdrawal deadline expires.
- In case of purchase of goods, the withdrawal period expires after 14 days from the day on which the User or a third party – appointed by him and other than the courier – takes possession of the goods.
- In case of purchase of several goods ordered together but delivered separately or in case of purchase of a single good consisting of several lots or pieces delivered separately, the withdrawal period expires after 14 days from the day on which the User or a third party – appointed by him and other than the courier – takes possession of the last of the goods, lots or pieces.
The Owner reimburses all payments received including, if made, those relating to delivery costs to Users who have correctly exercised the right of withdrawal.
However, the higher cost resulting from the choice of a particular delivery method other than the cheapest standard delivery offered by the Owner, will be borne by the User.
The reimbursement takes place without undue delay and in any case within 14 days from the day on which the Owner was informed of the User’s decision to withdraw from the contract. Unless otherwise agreed with the User, the refund is made using the same payment method used for the initial transaction. The User must not incur any costs as a consequence of the withdrawal.
the User is required to return the goods to the Owner or to another person authorized by him to receive them without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the contract.
The refund can be withheld until the goods are received or until the User has provided proof of having returned them.
The return shipping costs are charged to the User.
There is no right of withdrawal from contracts for the supply of goods made to measure or clearly personalized.
9. Legal guarantee of conformity of the product
According to European legislation, the seller guarantees the conformity of the goods sold for a minimum period of 2 years from delivery. Therefore, the seller is required to ensure that the purchased goods have the quality, functionality or characteristics promised or reasonably foreseeable for at least two years from the time of delivery to the buyer.
10. Competent court
The exclusive competence to know any dispute deriving from or in connection with the Terms rests with the judge of the place where the Owner is established, i.e. the exclusive court of Como (Italy).
11. Dispute Resolution
Users can report any disputes to the Owner, who will try to resolve them amicably.
Although the right of Users to take legal action remains unaffected, Users are requested to contact the Owner at the addresses indicated in this document.
The User can address a complaint to the e-mail address of the Owner indicated in this document, including a brief description and, if applicable, the details of the order, purchase or account concerned.
The Owner will process the request without undue delay and within 21 days of its receipt.
12. Changes to these Terms & Conditions
The Seller reserves the right to modify, at any time and without notice, the content of these General Conditions.
The User is therefore invited to expressly read the text of these General Conditions always before sending the Purchase Order, in order to check the text updated at the time of the Order.
For any questions regarding our terms and conditions, please contact us at email@example.com